Disliking one’s internet provider is such a common condition that it’s hard to imagine that ISPs have anywhere to go but up in the eyes of their customers. Nope! There are new lows ahead, if the latest American Customer Satisfaction Index is any indication. Charts ahead!
The ACSI compiles thousands of interviews with consumers and produce a score for various companies and industries based on a number of metrics. And this year, internet providers fell from last place to last place minus.
(Note: Verizon owns Oath, which owns TechCrunch. Believe me, it doesn’t affect our coverage.)
“An all-time low for the industry that along with subscription TV already had the poorest customer satisfaction among all industries tracked by the ACSI,” the report reads. “Customers are…