Getting Apple to replace your iPhone's failing battery is a bigger hassle than it should be

​Replacing the battery in an iPhone 6s

Replacing the battery in an iPhone 6s


OK, so a two-year-old iPhone 6s handset I have here has developed the dreaded iPhone throttling problem because the battery has been whipped. Here are the hoops I’ve had to go through to have the battery replaced.

Must read: How to tell if your iPhone battery needs replacing

Before contacting Apple support I confirmed that the handset was suffering from the throttling issue and that the battery was degraded to the point where Apple considers it past its best. If you’re curious how I diagnosed the problem, I’ve detailed the process here.

OK, call number one to Apple tech…

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