Nintendo accused of illegally denying refunds on pre-orders in Europe


Nintendo has been accused of breaking European law by not allowing consumers to obtain refunds on pre-ordered games.

The company been singled out as the worst offender of seven major digital video games platforms that were looked at by the Norwegian Consumer Council in this investigation. Though it only praises two platforms, Origin and Steam, for having what it describes as “adequate systems” for refunding purchased video games.

The Council has written to Nintendo setting out its concerns. In the letter it flags up a term on Nintendo’s eShop regarding its cancelation policy for digital purchases where it informs consumers that “all sales are final”, and warns them to check that their systems meet download requirements prior to purchase.

The Council argues that a…

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