Uber adds in-app messaging between riders and drivers


Uber is starting to roll out a new in-app chat feature globally today, which will allow riders to send text messages directly to their driver once they book a ride, and vice versa. The new feature replaces the somewhat clunky mechanism of SMS for text communication between rider and driver, helping to preserve privacy for both sides in all markets, and cutting down on potential confusion.

Now, when you book a ride, a chat option appears that lets you message your driver directly. It’ll show your driver’s name, vehicle type and plate number at the top of the messaging window, and you can see read/received receipts for messages sent. On the driver side, received messages will be read aloud to help minimize distraction, and drivers can acknowledge a message with one tap to send a…

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